Effective relationships are key to creating a safe and supportive environment for clinicians and patients alike. Use this toolkit to explore how to build and integrate relationship management skills into your daily work.
Taped on the wall above my head was a sign that read, “My name is Tom.” As a cardiothoracic surgeon, making the transition from doctor to patient was humbling. I would like to share with you what the experience has taught me, and how it has changed the way I practice medicine.
Continually speaking up is one of the most challenging things an employee does, and making it safe to speak up takes consistent supportive leadership. Members of the patient support services team share how to empower employees to highlight issues and provide solutions.
Rewarding staff might seem overwhelming amid all the responsibilities that come with being a leader. Yet, we know it has a significant effect on morale and retention. HR’s director of communication and recognition Christian Sherwood suggests a layered approach to show your appreciation that won’t necessarily hit your bottom line.
We are surrounded by trauma—from patients, to coworkers, to our own experiences. University of Utah Health Madsen family practice leaders share how we recognize and normalize employees’ trauma experiences so they can continue to heal and provide quality care.
Sometimes insights from work can be helpful at home. We’re putting four expert tips for creating a compassionate workplace to the ultimate test: conversation at your Thanksgiving table.
We all make lots of mistakes early on in our careers. Hospitalist and mentorship expert Valerie Vaughn sets us up for success by sharing her expertise on how to take control of your long-term career path.
Manager Jenn Tuero has held jobs throughout the health care system all focused on one thing: easing the burden of patients and clinicians. In the process, she has mastered the art of integrating meaning into everyday work. We asked Jenn how she builds meaning for her team and makes every employee feel that they are never “just” an enrollment specialist.
As leaders, we want to foster work environments that create safe and reliable care for patients and employees. Sounds easy, but its hard work! Chief Human Resources Officer Sarah Sherer coaches leaders from around the system on thinking through when it’s time to look at a process and when it’s time for coaching an employee.
Medical students Rachel Tsolinas and Sam Wilkinson, along with SOM professor Kathryn Moore, share a practical tool all health care professionals can use to broaden our understanding of how culture influences decisions and events.
The role of the meeting leader takes on new prominence in virtual spaces like Zoom or Microsoft Teams. The Effective Communicator joins Antonius Tsai to discuss how you can make the transition from presenting content to leading and shaping a space that builds connection and purpose.
Director of Organizational Development Chris Fairbank introduces WE CARE—a model for leaders that focuses on what makes their teams unique so they can enhance and sustain a stronger organizational culture.