Quoteworthy
When there is a standardized process, we can also provide more efficient, knowledgeable care. When someone collapses from a heart attack, providers know what to do. We must achieve the same level of competence, confidence, and comfort when someone expresses suicidal thoughts
Rachael Jasperson

Most Recent
The "How To" of Problem Solving: Strategies for Facilitating Continuous Improvement

Problems—we all have them. From the simple to the complex, they plague our daily work. Quality Improvement experts Luca Boi and Carolyn Brayko provide brief lessons and simple exercises on problem solving techniques so you can develop solutions and make improvements.

Plan Your Disney Vacation the High Reliability Way

In the beginning, there was High Reliability Thanksgiving. Then came High Reliability Camping and High Reliability Gift Wrapping. Now, manager Brittany Patterson takes on your vacation planning fears: Disney World, the high reliability way.

Moving from Reactive to Proactive: Safety 2.0

Safety as a value requires a cultural shift, not just getting people to talk about patient safety but to know how it impacts everything we do. U of U Health’s Director of Patient Safety Iona Thraen draws from the personal to highlight a system-based approach for moving from reactive to proactive patient safety.

What is Digital Transformation in Health Care?

Health care delivery is ripe for digital disruption. How are we preparing for the future at U of U Health? Chief Information Officer Donna Roach outlines the path forward and what it takes to transform health care to meet an increasingly digital future.

What Happens When Reliable Isn’t Reliable?

Senior value engineer Cindy Spangler is back to share how a few simple improvement tips enable processes to reach new levels of reliability.

The 6 Foundational Elements to Creating a Culture of Collaboration

Department of Surgery collaborators Courtney Lauer, Erin Heath, and Christina Choate share their process for establishing a culture of collaboration that facilitates communication across teams, fosters shared goals, and creates an atmosphere where failure is an opportunity to learn.

Seven Principles of Value Management at University of Utah Health

What is “Value Management” and why should you care? It's how University of Utah Health systematically improves the quality of care delivered to patients—and its never been more important as we redesign care during a pandemic. Chief Quality Officer Sandi Gulbransen shares the seven tenets of Value Management that guide our work.

How To Put WellCheck Feedback to Work (For You and Your Team)

Feedback is a gift—even when it doesn’t feel like it. Senior Director of Care Navigation Stacy Silwany teams up with Organizational Development’s Michael Danielson to share how Care Navigation uses WellCheck survey data to learn from and engage employees in making the workplace better.

How to Take an Inclusive Sexual Health History

Physician Assistant and Associate Professor Joanne Rolls cares for sexual and gender minority patients and teaches new physician assistants how to comfortably approach sexual health as part of overall health. She shares practical tips to take an inclusive sexual health history.

What Do Lean and Tim Burton’s Nightmare Before Christmas Have in Common?

Senior Value Engineer Luca Boi translates Lean lessons in culture building from Hollywood’s big screen to our everyday lives.

From Nursing to the Outdoors: Staying Safe and Preventing Injury

For National Injury Prevention Day, Spencer Steinbach, Senior Nursing Director, discusses safety and injury prevention in nursing and the outdoors and shares tips for your next adventure.

4 Strategies to Build Better Patient Education

Making tough decisions about our health can be overwhelming, especially when we must navigate inadequate resources, foreign terminology, and conflicting information. Clinical Programs Administrator Darrin Doman discusses the importance of patient education and explains how to overcome common obstacles and improve patient education.