Quoteworthy
We need to train continuously and retrain when something changes or a lot of time has passed. Everyone needs a refresher now and then to deliver a reliable experience.
Luca Boi

Most Recent
How to Sustain Your Patient Experience Culture

Creating a better experience for everyone—patients, staff, providers—takes consistency and small actions. For years, University of Utah Health’s Redstone Health Center in Park City has been amongst the top performers in the nation for patient experience. Long-time operations manager Pati Colvin and nursing supervisor Teresa Stone share the secrets to their years at the top. Spoiler alert—it's deliberate small steps.

Pebble in Who’s Shoe? PegPad Patient-driven Design

Value culture encourages us to look for and resolve our day-to-day problems and inefficiencies by asking, “What’s the pebble in my shoe?” But what happens when the pebble is in the patient’s shoe? Recent biomedical engineering grad Kyler Hodgson, operations manager Sarah Burton, and gastroenterology chief John Fang share how listening to patients can result in solutions that meet patient needs.

Accelerate… But Watch Out for the Other Drivers!

After a near-death experience, University of Utah Health Senior Value Engineer, Luca Boi, walked away with minor bruising and three powerful lessons.

Why, How and Where to Disseminate Your Improvement Project

Sharing what you learned from your improvement project is the final step in the evidence-based practice (EBP) process.

Preventing Intimate Partner Violence

Health care professionals are not usually trained how to prevent Intimate Partner Violence (IPV)—only how to react/take care of patients when they have experienced it. The University of Utah Health’s Trauma and Injury Prevention team in collaboration with the Office of Network Development and Telehealth Education team are working to change this by training health care professionals to prevent IPV.

Understanding Quantitative and Qualitative Approaches

Quantitative and qualitative methods are the engine behind evidence-based knowledge. Tallie Casucci, Gigi Austria, and Barbara Wilson provide a basic overview of how to differentiate between the two.

7 Essential Elements of Suicide Care

A step-by-step discussion of the 7 elements of suicide care.

Event Reporting

Many people ask, “What am I supposed to report?” or “Does this count?” Hospitalist Ryan Murphy explains the basic vocabulary of patient safety event reporting, informing the way we recognize harm and identify and report threats to safety.

Culture of Safety

The practice of medicine is recognized as a high-risk, error-prone environment. Anesthesiologist Candice Morrissey and internist and hospitalist Peter Yarbrough help us understand the importance of building a supportive, no-blame culture of safety.

Ask (Wisely) and You Shall Receive: How to Formulate Clinical Questions

You have a good idea about what you want to study, compare, understand or change. But where do you go from there? First, you need to be clear about exactly what it is you want to find out. In other words, what question are you attempting to answer? Librarian Tallie Casucci and nursing leaders Gigi Austria and Barb Wilson help us understand how to formulate searchable, answerable questions using the PICO(T) framework.

3 Steps from Harm

Patient safety nurse coordinators Raelynn Fredrickson and Deborah Sax share an essential patient safety concept in honor of national patient safety awareness week.

Tough Safety Calls: When to Console, Coach or Sanction

Patient safety nurse coordinators Raelynn Fredrickson and Deborah Sax share another essential patient safety concept in honor of national patient safety awareness week.