lean thank you
improvement
The Standard Work For Saying Thank You
Standard work is a visual guide to accomplish a job quickly and accurately. We asked our resident etiquette expert, Patient Advisor Mary Martha Tripeny, to put this Lean tool to the test by creating standard work for thank you notes. The holidays are stressful enough. This year, when nagging your children to write thank you notes, give Mary Martha’s standard work a try.

What is Standard Work?

Standard work is a visual guide to accomplish a job quickly and accurately. Using standard work increases the speed of production, improves quality, and creates a more enjoyable, predictable and safe work environment.

Standard work shows the process—that’s important. It’s visual. It uses abbreviated key visuals to simplify the process for others. It includes the sequence of steps and highlights methods for avoiding common or costly errors.

Standard work is strategically placed in the flow of the work for so it can be immediately accessed and referenced by those performing the work. It’s not a work operating procedure or training. Standard work must be designed by and for those performing the work. Their expertise is critical to ensure repeatable results.

In keeping with this principle, we asked our resident etiquette expert, Patient Advisor Mary Martha Tripeny, to create standard work for thank you notes. Print it out and keep it next to your thank you note stash. It might just make saying thank you easier.

The Mary Martha Method

thank you template
Contributor

Mary Martha Tripeny

Member, Patient Design Studio, University of Utah Health