Director of community engagement RyLee Curtis, Pharmacy resident Caitlyn Blake, and Informatics Pharmacist David ElHalta share how a project to increase cultural responsiveness took an unexpected turn.
What makes an expert? Best-selling author Malcolm Gladwell gave 10,000 hours as a threshold for expertise. While our University Hospital Customer Service Team isn’t at 10,000 hours, they addressed nearly 2,000 patient concerns this past year. When asked how they do it, Program Assistant Michael Bown offers these top five tools to successfully navigate a phone complaint.
Process maps are a useful tool for focusing your efforts and saving valuable time. Senior Value Engineer Luca Boi explains how this team-based tool harnesses the power of visual thinking to help clarify complex processes.
Though we feel urgency and angst in this moment, there is beauty and calm all around us—we just have to take the time to see it. Harvard Divinity School student Dan "Shutterbug" Wells shares the beauty he encounters and gives thanks, with an introduction from GME Wellness Director Rob Davies.
As physician shortages continue to leave rural, remote, and indigenous populations without access to quality care, director of education research Candace Chow and physician Juliana Simonetti partner to level the playing field for med students from underserved communities. Their new program, PROMIS2U, empowers these future practitioners by providing them with unprecedented academic support.
Water is life—it connects us—bearing gifts of nourishment, community, healing and tranquility. Harvard Divinity School student Dan “Shutterbug” Wells shares photographs that capture the beauty of bodies of water that stretch from the Atlantic to Pacific oceans.
U of U Health Lifestyle Medicine Program physician leaders Rachel Goossen and Rich Doxey provide support for care teams that empowers patients to make positive changes to their daily habits and overall well-being.
Harvard Graduate School of Education student Julianna Sims extends another message of hope: that we can all emerge from this time with the capacity to listen deeply, so that what is gentle and loving and not always visible within and among us can sing.
What can we do right now to make our work environment better? Chief Wellness Officer and family medicine physician Amy Locke shares a simple team-based model for identifying opportunities, sorting what’s feasible and impactful, and empowering the frontline to lead change.
This time brings a sense of connection and deep gratitude from many for the work of frontline caregivers. Harvard Graduate School of Education student Julianna Sims writes a letter of thanks for health care helpers with an introduction from Chief Wellness Officer Robin Marcus.
